Can I access the wi-fi in the hotel?
Yes, free Wi-Fi internet access is available throughout the hotel.
Can I use a microwave?
Sorry, any room doesn't have a microwave. Please let a staff know if you would like to warm something.
Is there a coin laundry?
Sorry, we have no coin laundry. You can use a coin laundry just on foot.
Can I use a laundry service?
Sorry, we have no laundry service. You can use a coin laundry just on foot.
Can I request luggage transport?
Yes. We are partnered with those services below.
- Crosta Carry Service (Same-day delivery to the affiliated accommodations and Kyoto station)
- Yamato Delivery Service
Do you have a lounge?
Yes. The lounge is open 24 hours a day, except during dinner hours. The lounge serves alcohol, soft drinks and snacks.
How do I get there from the airport?
- You can take a bus from the Itami Airport and Kansai International Airport to the Kyoto station.
- You can take a taxi for 15 minutes from the Kyoto station.
How do I get there from the Kyoto Station?
If you are using the Kyoto Municipal Subway Karasuma Line, please get off at Marutamachi. It is about a 5 minute walk from Marutamachi.
What is the nearest train station to the hotel?
The nearest metro station is the "丸太町駅(Maruta-machi)". It takes 5 minutes to our hotel from the station.
Is there a car park?
Sorry, we do not have parking for guests. You will need to use the paid parking nearby.
Can I request to wear a Japanese kimono?
Yes. Please make a reservation if you would like to wear a Japanese kimono.
- 6050 yen for an adult (tax included)
- 9350 yen for a man and woman (tax included)
Can I send my luggage from the hotel?
Yes. You can send your luggage with the Yamato delivery service.
Can I send my luggage in advance?
Yes. You can send your luggage to our hotel in advance. Please fill in your name and check-in date at your address.
Is the open-air bath a hot spring?
Sorry, every bath is not a hot spring.
If I cancel my reservation, will I have to pay any fees?
Reservations cancelled after the cancellation date may incur a charge.
-Cancellation with less than seven days notice: 100% of the total amount of the booking.
- Failure to arrive on the booked arrival date will result in a charge of 100% of the total amount of the booking.
How far in advance can I book a room?
You can make a reservation as early as 1 year prior to arrival.
How do I pay the accommondation fee?
Please make your payment at the front desk when check-out.
- You can use the credit card below:VISA, JCB, DC, UC, Diners Club, Master Card, American Express, UFJ card, etc.
- You can use PayPay.
If non-guests make a payment, be sure to pay before check-in. Let us know before you arrive.
Can I pay the accommondation fee in advance?
Yes. Payment will have to be made by bank transfer by the booked day of arrival. Please ask us for the bank account to be transferred into. Let us know if you need an invoice.
What is accommodation tax?
When staying at a hotel in Kyoto, accommodation tax will be levied every night .
Accommodation fee per person per night excluding tax
- Less than 20,000 yen : 200 yen
- 20,000 yen or more and less than 50,000 yen : 500 yen
- 50,000 yen or more: 1,000 yen
Could I stay in the same room every night?
Basically yes. Let us know your request when you make a reservation.
- You can store your luggage in your room if you stay in the same room.
- It is needed to move your luggage yourself if you stay in a different room.
- Each of you guys has to have your valuables. We shall not be responsible for any loss, damages, and troubles.
What amenities does my room have?
The following amenities are available:
Shampoo, Conditioner, Body Soap, Cleansing, Skin lotion, Milky lotion, Face wash, Towels, Nightwear, Tea, Tissue, Toothbrush, Hair Brush, Razor, Cotton Swab, Shower Cap
Can I move around the facility wearing nightwear and slippers?
Yes. You can wear your nightwear and slippers inside the facility.
What time is check-in and check-out?
Check-in time is 15:00, and check-out time is 11:00 daily.
Can I check out late?
Yes. You can stay until 13:00 for 3000 yen per hour.
Can I check in early?
Sorry, early check-in is not available.
How late is the check-in desk open?
Check-in is open from 15:00 to 21:00. Please let us know your arrival time if you are unable to arrive before 21:00.
Can I store my baggage before checking in or after checking out?
Yes. Please inform the staff if you would like us to hold your luggage before checking in or after checking out.
What's the minimum age to book a room?
The minimum age to book is 12 years old.
Is there a restaurant in the hotel?
Sorry, there is no restaurant in the facility. Instead, we offer a grilled meat course for dinner. A reservation is needed in advance. If you would like, let us know when you make a reservation.
Can I order room service?
Yes. We offer alcohol, soft drinks, and three types of ice as room service.
What is the menu for dinner course?
You can enjoy Sukiyaki with local food. Beef is quite tender and juicy and traditional local shop's rice is the greatest one.
- Olives with Japanese Dashi and mozzarella cheese
- Yuba(bean curd skin)
- Charcoal-grilled duck loin
- Rib roast
- Peach
- Crown chrysanthemum
- Kujo green onion(Japanese onion)
- Onion
- Carrot
- Shiitake(Japanese mushroom)
- Thread konjac (Japanese noodle)
- Grilled tofu
- Fu(Japanese wheat gluten)
- Hi-grade rice called ""つや姫(Tsuya-hime)""
- Soup
- Three types of Kyoto's pickles
- Two kinds of pickles
- Ice sherbet
*Please note menu is subject to change.
What is the menu for breakfast?
We offer a Japanese traditional breakfast with Kyoto-style side dishes called "Obanzai". You can enjoy local vegetables.